[vc_row][vc_column css=".vc_custom_1581674449270{padding-bottom: 10px !important;}" el_class="text-left"][ultimate_heading main_heading="Case Study 1 : Lead Management" sub_heading_font_size="desktop:22px;" sub_heading_line_height="desktop:30px;" el_class="accent-subtitle-color" main_heading_font_size="desktop:30px;" main_heading_line_height="desktop:40px;" sub_heading_margin="margin-bottom:20px;" main_heading_style="font-weight:bold;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="JAM’s Solution Approach" heading_tag="h3" main_heading_color="#ed3237" alignment="left" sub_heading_font_size="desktop:22px;" sub_heading_line_height="desktop:30px;" el_class="accent-subtitle-color" main_heading_font_size="desktop:22px;" main_heading_line_height="desktop:40px;" sub_heading_margin="margin-bottom:20px;" main_heading_style="font-weight:bold;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM’s Solution integrates ‘operations &amp; technology’ elements effectively.</li>
 	<li>Philosophy is to Leverage Technology AMAP. (In-house function)</li>
 	<li>To have a Disciplined Approach towards Training &amp; Knowledge management for Agents</li>
 	<li>To Enable Technology to Service Relevant Content at the Right Time</li>
</ul>
[/dt_vc_list][dt_fancy_image image_id="2773" width="1600" height="800" css=".vc_custom_1633528663452{padding-top: 20px !important;padding-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row][vc_column css=".vc_custom_1581674403953{padding-bottom: 20px !important;}"][ultimate_heading main_heading="A) Instant Customer Connect" heading_tag="h3" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" sub_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="Detailed Problem Statement" heading_tag="h3" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;" sub_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Portals like Indiamart distribute single enquiry to 04 competitors</li>
 	<li>The winner is generally the one who is able to make the first contact with the customer</li>
 	<li>Leads are managed by multiple people and tracked in Isolated Excel files</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="JAM Solution" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" sub_heading_font_size="desktop:20px;" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM’s CRM gets directly integrated with portals like Indiamart, Justdial, TradeIndia or organizations websites.</li>
 	<li>JAM’s Dialer System makes an auto outbound call to the customer and connects customer with an available agent.</li>
 	<li>The entire conversation is supported by readily available content that is hosted in the CRM and can be fetched easily on the same screen.</li>
 	<li>Customer related data (like profile, segment, product application, readiness to buy) are all probed and captured in CRM screens.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="B) Delay in Activating Field Team" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_fancy_image image_id="2775" width="1600" height="800" css=".vc_custom_1633531606614{padding-top: 10px !important;padding-bottom: 20px !important;}"][ultimate_heading main_heading="B) Saral –Lead Allocation –Via SMS" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ol>
 	<li>Instant transfer of leads to concerned BDMs</li>
 	<li>All relevant Information like (Name, No., Address, Product and source of enquiry) transferred in a crisp message</li>
 	<li>Immediate connection of lead with BDMs will lower the chances of “customer not contactable”</li>
 	<li>Instant Feedback to the call centre on Quality of a lead – Improves call &amp; lead quality</li>
</ol>
[/dt_vc_list][ultimate_heading main_heading="B) Saral -Feedback Collection –Via SMS Link" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][vc_row_inner el_class="steps-flow"][vc_column_inner width="1/5"][vc_column_text]Link Opens a screen with customer details
[/vc_column_text][/vc_column_inner][vc_column_inner width="1/5"][vc_column_text]Scroll down for BDM Inputs[/vc_column_text][/vc_column_inner][vc_column_inner width="1/5"][vc_column_text]customer details Select lead status from drop down
[/vc_column_text][/vc_column_inner][vc_column_inner width="1/5"][vc_column_text]Update remarks and select expected month of Purchase
[/vc_column_text][/vc_column_inner][vc_column_inner width="1/5"][vc_column_text]Thank You !
[/vc_column_text][/vc_column_inner][/vc_row_inner][dt_fancy_image image_id="2777" align="left"][vc_row_inner][vc_column_inner][ultimate_heading main_heading="C) Lead Management" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="Detailed Problem Statement" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Typical Customer Sales Life Cycle runs into 30 days to 90 days</li>
 	<li>In this entire journey, Customer needs to be serviced and tracked holistically</li>
 	<li>Till the lead becomes WIN Case / Lost Case / Plan Cancelled</li>
 	<li>There are several inherent Challenges in this area.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="JAM Solution" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" sub_heading_font_size="desktop:20px;" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM has endeavored to Tight Loop Communication around all possible scenarios that happens in any Sales Engagement Process</li>
 	<li>The focus is 100% Customer Centric and enables sales function to remain in constant touch with the customer</li>
 	<li>System design also emphasizes on making a BDM Life Simpler.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="1) Customer Non-Contactable" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" sub_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Auto-SMS is sent to customer along with BDM contact details.</li>
 	<li>03 Party Conference Calls connect BDM to Customers via JAM.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="2) Customer Not Interested" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="JAM’s Solution Approach" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Mail sent to JAM Operations team along with customer contact details.</li>
 	<li>JAM operations team connect with BDM / HO and identifies the Right Sales Person.</li>
 	<li>CRM Mapping is Corrected.</li>
 	<li>Re-Submission of Lead.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="4) WIP Cases" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:10px;" sub_heading_margin="margin-bottom:20px;" el_class="text-left"]This scenario is applicable when customer asks for follow-up / call back / or a meeting is scheduled.[/ultimate_heading][ultimate_heading main_heading="JAM’s Solution Approach" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM System will continue to engage BDM till the lead status is being tagged as either WIN Case / Lost Case or Plan Cancelled.</li>
 	<li>For Lost Case, detailed reason is collected and analyzed.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="5) Future Purchase Plan" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:10px;" el_class="text-left" sub_heading_margin="margin-bottom:20px;"]This scenario is applicable when customer states that there purchase plan is postponed and they would be interested after few months.[/ultimate_heading][ultimate_heading main_heading="JAM’s Solution Approach" heading_tag="h3" main_heading_color="#ed3237" sub_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM’s CRM prompts the BDM to enter a tentative month</li>
 	<li>On the first of every month, JAM system generates a report for all the leads which are maturing in that month</li>
 	<li>JAM Agent reaches out to customer and makes a fresh conversation</li>
 	<li>Re-submission of valid lead</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="6) Escalation Feature" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="JAM’s Solution Approach" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>JAM’s CRM Supports Multiple Levels Escalation Management</li>
 	<li>Easily Configurable to MAP Organization’s Hierarchy</li>
 	<li>Consolidated Daily Emails to HO</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="7) Customer Audit" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:22px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][ultimate_heading main_heading="Background" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Irrespective of organization’s effort or due to bandwidth issues, at times..</li>
 	<li>Sales Function misses to engage a prospect.  Hence, JAM conducts this audit and shares insights with HO.</li>
</ul>
[/dt_vc_list][ultimate_heading main_heading="Enquiry Areas Covered" heading_tag="h3" main_heading_color="#ed3237" alignment="left" main_heading_font_size="desktop:20px;" main_heading_margin="margin-bottom:20px;"][/ultimate_heading][dt_vc_list]
<ul>
 	<li>Post X days of a lead handed over to BDM, JAM Agent calls the customer</li>
 	<li>Enquiry is around whether : A Sales Person has contacted the customer or not.</li>
 	<li>If yes, what is the status of the customer purchase plan.</li>
 	<li>In case, the customer has bought any competition product then reasons for the same are sought.</li>
 	<li>In case the Sales Person has not contacted and Customer requirement is still valid, then system will send instant auto-email to relevant people.</li>
 	<li>Dashboard of key metrics across product / geography can be prepared and shared with client.</li>
</ul>
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