Link Opens a screen with customer details
- JAM’s Solution integrates ‘operations & technology’ elements effectively.
- Philosophy is to Leverage Technology AMAP. (In-house function)
- To have a Disciplined Approach towards Training & Knowledge management for Agents
- To Enable Technology to Service Relevant Content at the Right Time
- Portals like Indiamart distribute single enquiry to 04 competitors
- The winner is generally the one who is able to make the first contact with the customer
- Leads are managed by multiple people and tracked in Isolated Excel files
- JAM’s CRM gets directly integrated with portals like Indiamart, Justdial, TradeIndia or organizations websites.
- JAM’s Dialer System makes an auto outbound call to the customer and connects customer with an available agent.
- The entire conversation is supported by readily available content that is hosted in the CRM and can be fetched easily on the same screen.
- Customer related data (like profile, segment, product application, readiness to buy) are all probed and captured in CRM screens.
- Instant transfer of leads to concerned BDMs
- All relevant Information like (Name, No., Address, Product and source of enquiry) transferred in a crisp message
- Immediate connection of lead with BDMs will lower the chances of “customer not contactable”
- Instant Feedback to the call centre on Quality of a lead – Improves call & lead quality
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- Typical Customer Sales Life Cycle runs into 30 days to 90 days
- In this entire journey, Customer needs to be serviced and tracked holistically
- Till the lead becomes WIN Case / Lost Case / Plan Cancelled
- There are several inherent Challenges in this area.
- JAM has endeavored to Tight Loop Communication around all possible scenarios that happens in any Sales Engagement Process
- The focus is 100% Customer Centric and enables sales function to remain in constant touch with the customer
- System design also emphasizes on making a BDM Life Simpler.
- Auto-SMS is sent to customer along with BDM contact details.
- 03 Party Conference Calls connect BDM to Customers via JAM.
- Mail sent to JAM Operations team along with customer contact details.
- JAM operations team connect with BDM / HO and identifies the Right Sales Person.
- CRM Mapping is Corrected.
- Re-Submission of Lead.
- JAM System will continue to engage BDM till the lead status is being tagged as either WIN Case / Lost Case or Plan Cancelled.
- For Lost Case, detailed reason is collected and analyzed.
- JAM’s CRM prompts the BDM to enter a tentative month
- On the first of every month, JAM system generates a report for all the leads which are maturing in that month
- JAM Agent reaches out to customer and makes a fresh conversation
- Re-submission of valid lead
- JAM’s CRM Supports Multiple Levels Escalation Management
- Easily Configurable to MAP Organization’s Hierarchy
- Consolidated Daily Emails to HO
- Irrespective of organization’s effort or due to bandwidth issues, at times..
- Sales Function misses to engage a prospect. Hence, JAM conducts this audit and shares insights with HO.
- Post X days of a lead handed over to BDM, JAM Agent calls the customer
- Enquiry is around whether : A Sales Person has contacted the customer or not.
- If yes, what is the status of the customer purchase plan.
- In case, the customer has bought any competition product then reasons for the same are sought.
- In case the Sales Person has not contacted and Customer requirement is still valid, then system will send instant auto-email to relevant people.
- Dashboard of key metrics across product / geography can be prepared and shared with client.