Back-office operations are the portions of the company composed of non-client-facing functions and personnel. Generally, this includes things like administration and human resources. Another example of this would be the IT department, regulatory compliance, or accounting.
Back-Office Operations and personnel are not confide to a dark and unseen portion of the building; However many of today’s global companies do something very similar with their back-office operations, meaning the back-office operation will sometimes be found somewhere other than headquarters or back-office operation personnel may be outsourced to lower-cost countries, or the employees may even work